Trip Cover Insurance

You will be offered the opportunity to purchase Trip Cover during your booking.  If you have already made your booking and wish to add Trip Cover, please contact Chubb Insurance New Zealand Limited directly at travel.nz@chubb.com

For full terms and conditions, including limitations and exclusions, please read the Trip Cover Policy Wording

Interislander a division of KiwiRail Limited (company number 487638) (Interislander), promotes this product and Chubb Insurance New Zealand Limited Company number 104656, FSP No. 35924 (Chubb) insures this product. KiwiRail Limited receives a commission from Chubb for promoting this product. The information contained within this website is factual in nature and does not take into account Your personal circumstances, objectives, financial situation or needs and does not constitute financial advice. You should consider the Trip Cover Policy Wording which sets out the terms, conditions, exclusions and limitations, and obtain financial advice if required, before making any decisions about whether to purchase this Policy.

You must be 18 years old or over to purchase Trip Cover. Cover can be purchased on behalf of people under 18 years old.

What does Trip Cover include?

Cover includes:

• Loss of Deposits and Cancellation Charges for listed events (up to $2,500; up to $500 for airfares and accommodation)
  
  
• Loss, theft of or damage to luggage, electronic equipment or travel documents (up to $10,000; limit of $2,500 for any one item; up to $5,000 for electronic equipment; up to $1,000 for travel documents; up to $250 for money; up to $150 for water borne craft)
  
  
• Baggage delay benefit (up to $1,000 after 8 hours)
  
  
• Trip delay benefit when your trip is delayed for 4 hours or more (up to $500 per event)
  
  
• Personal liability (up to $1,000,000)
  
  
• Accidental death ($25,000 per adult)
  
  
• Rental vehicle excess (up to $2,500 whilst on board an Interislander ferry)
  
  

Terms, conditions, exclusions and limitations apply (please check the Trip Cover Policy Wording for full details). For example, there is no cover for:

• Trip cancellation due to mechanical breakdown of the ferry.
  
  
• Any change of plans or disinclination to travel.
  
  
• Loss, theft or damage not reported to police and Interislander.
  
  
• Costs or expenses incurred outside the period of insurance.
  
  
• Loss due to carrier caused delays where the cost of the expense is recoverable from the carrier.
  
  

Limited cover is provided in the event of a ferry delay and does not include cover for alternate transport (such as flights)

* Sub limits also apply. Refer to Trip Cover Policy Wording.

How do I make a claim?

• For details on how to lodge a claim, visit Chubb Claims Centre.  

• Advise all claims to Chubb within 30 days of a claim event or as soon as reasonably practicable. (See below for contact details.)

• You must submit all supporting documentation as shown on your claim form.

• Immediately report any loss, theft or damage under luggage loss or damage to the police, Interislander or other travel carrier and obtain a written acknowledgement.

• For liability claims do not make any admission or offer. Request the claim against you be put in writing.

  You can contact Chubb to discuss Trip Cover by calling 0800 422 346   (Monday to Friday 10:30am - 7:00pm). Alternatively, you can email Chubb at travel.nz@chubb.com.

Who is Chubb?

Chubb is one of the world’s largest publicly traded property and casualty insurer. Chubb’s operation in New Zealand (Chubb Insurance New Zealand Limited) offers corporate Property & Casualty, Group Personal Accident and corporate Travel Insurance products through brokers. More information can be found at www.chubb.com/nz-en.