Fares, fare conditions & payment options

With our Saver Cook Strait ferry fare, you can change your sailing up to 1 hour before departure with the following Changes Fees:

• $20 per person,
• $30 per vehicle,
• $15 per motorbike,
• and any difference in the fare if the fares are higher for the sailing you are changing to.

If you booked online, you can go to Manage my Booking to change your sailing. Alternatively, call us on 0800 802 802 between 8am and 5pm daily. 

Please note: there are no refund options available if you cancel your sailing. 

With our Flexible fare, you can change sailings up to 1 hour before your scheduled departure. 

Changing to a sailing of equal or lesser value is free of charge. You can also transfer to a more expensive sailing simply by paying the difference in fare. You can do this as many times as you need, providing your new sailing is within 12 months of your original sailing. 

If you booked online, you can go to Manage my Booking to change your sailing. Alternatively, call us on 0800 802 802 between 8am and 5pm daily. 

Please note: there are no refund options available if you cancel your sailing. 

With our Refundable Cook Strait ferry fare, you can cancel or change your sailing up to 1 hour before your scheduled departure. 

Changing to a sailing of equal or lesser value is free of charge. You can also transfer to a more expensive sailing simply by paying the difference in fare. You can do this as many times as you need, providing your new sailing is within 12 months of your original sailing. 

If you cancel, you will receive a full refund less credit card fees.

If you booked online, you can go to Manage my Booking to change your sailing. Alternatively, call us on 0800 802 802 between 8am and 5pm daily. 

• Visa
• Mastercard
• Diners Club
• American Express
• Visa Debit
• Mastercard Debit
• JCB (Japan)

All credit and debit card payments incur a non-refundable 2% fee. KR IIL will appear on your credit or debit card statement.

We provide secure online bank transfer payments using Account2Account. With this payment method you can make online payments directly from your bank account via our website. Please note, while you can transfer the money in real time, it may take one or two days for the payment to be completed.

When you use Account2Account, you will be prompted to select your bank and access your bank account. This is a secure payment system and we cannot see or access your bank account.

All major New Zealand banks support Account2Account and transactions using this method do not incur a fee.

Refunds for Account2Account payments

Account2Account cannot process refunds. If you request a refund, add your bank account details to our secure online form. We deposit the refund directly into your bank account. Please allow up to 30 days for Account2Account refunds to be processed.

Any transaction to or from us will be attributed to KR IIL on your bank statement.