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Terms and Conditions

Read our Terms & Conditions of Carriage, Website, and Nautical Miles

"Dangerous Goods" means any substances or goods that we consider dangerous or hazardous and includes hazardous substances (as that phrase is defined in the Hazardous Substances and New Organisms Act 1996) and all substances and goods designated as Dangerous Goods in any schedule issued by us from time to time, as set out on our website.

"Fare Conditions" means the transfer, refund and reissue conditions applicable to a Ticket, as set out on our website.

“Gang Insignia” means:

(a) a sign, symbol, or representation commonly displayed to denote membership of, an affiliation with, or support for a gang, not being a tattoo; and

(b) includes any item of clothing (including but not limited to patches, jackets, jerseys, hoodies, T-shirts, singlets, hats, motorcycle leathers) to which a sign, symbol, or representation referred to in paragraph (a) is attached.

"GJNZ Scenic Train Services" means the Great Journeys New Zealand scenic train passenger services we operate, including the Coastal Pacific, Northern Explorer and TranzAlpine, and any other service provided by us relating to or incidental to those services, including any replacement service provided by us or any Actual Carrier.

"Hand Baggage" has the meaning given to that phrase in section 246 of the Contract and Commercial Law Act 2017.

"Interislander Services" means the Interislander ferry passenger service we operate and any other service provided by us relating to or incidental to those services, including any replacement service provided by us or any Actual Carrier.

“Law” means all statutes, regulations, rules, bylaws, ordinances, orders, and all other requirements or conditions, that apply to the issue of a Ticket, our provision of a Service, or your travel on any Service under these Conditions.

“Loyalty Scheme" means any loyalty scheme offered by or on behalf of KiwiRail Limited from time to time and specified on The Great Journeys of New Zealand website.

"Passenger" means any person, except a member of the crew, carried or to be carried on any of our Services pursuant to a Ticket. (See also definition of “you” or “your”.)

"Property" has the meaning given to "goods" in section 246 of the Contract and Commercial Law Act 2017 and, for the avoidance of doubt, includes any vehicles and Baggage.

"Services" means the Interislander Services and the GJNZ Scenic Train Services we operate.

"Ticket" includes any valid ticket, document, booking confirmation, voucher, pass, booking number, or any electronic record of the same, issued by us or any of our Authorised Agents, which entitles the named person(s) to be carried on a Service and, where applicable, includes any conditions of carriage or contract, notices or passenger or customer information contained in, referred to or relating to that Ticket.

"You" or "your" means any person, except members of our staff or crew, carried, or to be carried on any of our Services pursuant to a Ticket (see also definition of “Passenger”).

2.2 Interpretation

(a) Headings contained in these Conditions are for reference purposes only.

(b) Words in the singular include the plural (and vice versa).

(d) References to clauses are to clauses in these Conditions.

2.3 Governing law

These Conditions are governed by New Zealand law. New Zealand courts have non-exclusive jurisdiction.

8.1 We will carry your Baggage at our absolute discretion, and may refuse to carry any Baggage, including where you are carrying Dangerous Goods and have not complied with the requirements of the DANGEROUS GOODS CONDITIONS below.

8.2 Details of the maximum Checked Baggage and Hand Baggage allowance per Passenger on your Service is set out on our website. We reserve the right to refuse to carry any Baggage that exceeds this allowance.

8.3 Oversize or overweight Baggage may, at our discretion, be carried at an additional charge. Charges for oversize or overweight Baggage applicable to the Service you are travelling on will be set out on our Baggage Allowance webpage.

8.4 Your Baggage must be fit for carriage. If your Baggage is not fit for carriage in our reasonable opinion when you are checking in or boarding, we may refuse to carry it.

8.5 We may inspect your Property (including any Baggage) for reasons of health, safety and security, including to check whether your Property contains Dangerous Goods or any arms or munitions, and whether you have complied with these Conditions and any applicable Law.

8.6 All Gang Insignia must be stowed inside Checked Baggage and / or Hand Baggage from the time of entering our premises (including any terminal or station, train or vessel) until the time you depart from our premises at your destination yard. Gang Insignia are not to be worn, displayed, hung over chairs or left on tables on our premises (including in any terminals, stations, trains or vessels).

8.7 Unclaimed Property:

(a) If any Hand Baggage or other Property is not removed, or any Checked Baggage is not collected from a Service at its destination within a reasonable time, we may land or store that unclaimed Property at the Passenger’s and owner’s risk and at the Passenger’s expense.

(b) After a reasonable period of time we may, to the extent and in the manner permitted by the Contract and Commercial Law Act 2017, sell, destroy or otherwise dispose of the unclaimed Property.

Travelling with bicycles, e-Cycles and e-Scooters

9.1 Carriage of bicycles, e-Cycles and e-Scooters on our Services is at our discretion and subject to our booking procedures, including the terms of clause 9.2.
Damaged e-Cycles and e-Scooters will not be carried.

9.2 If you are travelling with a bicycle, e-Cycle or e-Scooter you must follow all instructions from us, including the instructions of our staff or crew during check-in. If you do not do so we may be unable to carry your bicycle, e-Cycle or e-Scooter on board.
Travelling with vehicles on Interislander Services only

9.3 Carriage of vehicles on an Interislander Service is at our discretion. We may refuse carriage if we consider a vehicle to be insecurely loaded, or otherwise in our opinion unsuitable or unsafe for carriage.

9.4 When you check in, we may reassess the classification (type, width, length or weight) of any vehicle, and changes may be made to the fare charged. We will act reasonably in making such a reassessment. Any increase in fare must be paid before the vehicle is loaded onto the ship.

9.5 You must follow all our instructions in relation to boarding, parking, securing and disembarkation of vehicles, including all motorcycles. You must also comply with any applicable DANGEROUS GOODS CONDITIONS below.

9.6 It is your responsibility to drive your vehicle on and off the ship. However, in an emergency, we may drive your vehicle (for which there may be a charge).

9.7 All vehicles must have the parking brake applied and be left in park while on board the ship. Alarms must be turned off for the duration of the journey. You must always lock your vehicle and keep the keys with you while on board the ship.

9.8 We may drive, tow, or load a vehicle onto, or remove a vehicle from, a ship where we believe this is necessary to protect any persons, or the property of us or any person, or to ensure efficient loading of the ship.

9.9 We will only carry trailers and caravans that are towed by another vehicle. All trailers and caravans must remain coupled to the towing vehicle when parked.

9.10 Every vehicle carried on the ship on its own wheels must display a current registration licence issued under the Land Transport Act 1998.

9.11 You must not stay with your vehicle while the ship is sailing. Once you have parked and secured your vehicle, you must move to the Passenger accommodation area of the ship.

9.12 All Gang Insignia must be stowed inside your vehicle from the time of entering our premises (including when entering our terminal yard or vessel) until the time you depart from our premises (including the vessel and the terminal yard) at your destination. Gang Insignia are not to be worn, displayed, hung over chairs or left on tables on our premises (including in any terminal yards, terminals or vessels).

9.13 We may inspect your vehicle, or any other Property for reasons of health, safety and security and to check whether you have complied with all relevant conditions relating to that vehicle or Property.

14.1 The health and safety of our Passengers, staff, crew and members of the public is our top priority. We have the right to refuse to carry you or your Property on any of our Services (including the right to stop providing the Services, cancel a Ticket or terminate your journey early) where it is reasonably necessary for the safety or comfort of other Passengers, staff or crew, or members of the public, or where you have breached these Conditions or any Law.

14.2 There are many reasons why we could refuse to carry you or your Property, stop providing the Services, cancel a Ticket, or terminate your journey early, including:

(a) Carrying the Passenger or their Baggage may put the train or vessel or another person(s) at risk.
(b) The Passenger is causing offence or discomfort to others.
(c) The Passenger's behaviour causes or involves risk to themselves or others.
(d) The Passenger refuses to obey instructions of our staff or crew.
(e) The Passenger has not paid the applicable fares for any of their current or previous travel.
(f) We reasonably suspect or know that the Passenger has broken the Law.
(g) We reasonably suspect or know that the Passenger is likely to break the Law.
(h) The Passenger has behaved unacceptably or been refused service in the past, and we believe they will do it again.
(i) The Passenger will not wear a face mask in accordance with our policy and cannot provide a valid face mask exemption if requested by us.
(j) The Passenger is wearing or displaying Gang Insignia and refuses to remove them or stow them in their vehicle or Baggage.
(k) The Passenger needs assistance we cannot provide, due to their conduct, age, mental or physical state.
(l) The Passenger needs extra assistance due to impairment from alcohol, drugs, or prescribed medications.
(m) The Passenger has breached any of the Conditions in these Conditions of Carriage.

14.3 Subject to any rights you may have under the Consumer Guarantees Act 1993, the only recourse of a person refused carriage, for any reason, is the recovery of the value of the unused portion of the Ticket, at our reasonable discretion.

15.1 Nothing in this clause 15 affects any rights you may have under the Consumer Guarantees Act 1993.

15.2 If you are in trade (as defined by the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 as applicable) and are acquiring our Services in trade, to the extent permitted by law, you agree that the Consumer Guarantees Act 1993 do not apply to the supply of those Services or in relation to these Conditions.

Limitation of liability for goods

15.3 We are not liable to you in respect of a unit of goods for any amount in excess of actual loss. We are not liable for any such actual loss in excess of the sum provided in section 259 of the Contract and Commercial Law Act 2017.

15.4 Our liability to you is further limited, or excluded, where you have not complied with any of these Conditions, including where you (with or without our knowledge):

(a) fail to lock a vehicle, or fail to remove, tie down, or secure loose equipment or Property on a vehicle;

(b) fail to do all the things that a prudent owner of a vehicle or other Property would do to that vehicle or Property to minimise the risk of loss of, or damage to, or theft of, that vehicle or Property;

(c) include in your Property fragile or perishable articles, money, jewellery, silverware, negotiable papers, securities or other valuables, passports, or other identification papers; or

(d) fail to keep your Hand Baggage secure or fail to remove your Hand Baggage from the Service.

No liability for indirect or consequential loss

15.5 Subject to any rights you may have under the Consumer Guarantees Act 1993, we are not liable for any indirect or consequential loss or damage arising out of or in respect of any of our Services. Any liability specified in section 259(3)(b) and (c) of the Contract and Commercial Law Act 2017 is specifically excluded, whether in respect of the carriage of a Passenger, Property, or otherwise. Without limiting the above, we are not liable for indirect or consequential loss or damage arising from –

(a) in relation to an Interislander Service, unseaworthiness of a ship (whether the condition exists before or arises during carriage);

(b) delay in delivery of any Passenger or Property for any reason;

(d) damage to Property of any Passenger where such damage arises out of the actions or omissions of any other Passenger.

Contributory negligence

15.6 If there is contributory negligence on the part of the Passenger, our liability is subject to the law relating to contributory negligence.

No liability for personal injury

You use our Services at your own risk. We are not liable to Passengers in relation to the use or provision of a Service for any personal injury as defined in the Accident Compensation Act 2001, including death, physical injuries or mental injuries.

Delays, deviations, cancellations and changes

15.7 All timetables, schedules or other representations regarding the departure and arrival times of our Services are an indication only and do not bind us, and are subject to change without notice. We:

(a) will use all reasonable efforts to carry a Passenger and Property in accordance with that Passenger’s Ticket and on time, but the time of departure or arrival of any Service is at our discretion and will depend upon the operating situation. We do not assume responsibility for a Passenger and/or Property making connections for other travel arrangements, or for meeting any appointment, engagement, deadline or any other obligation;

(b) are not liable for any loss or damage caused by failure or delay to take aboard or land a Passenger or Property as a result of bad weather, industrial disruption, mechanical failure, any action taken with the intention of preserving the safety of any Passenger or Property (including any action under clause 14) and any circumstances or other cause not reasonably foreseeable by us or beyond our reasonable control.

Securing devices

15.7 To reduce the likelihood of loss or damage during a journey, we may use securing devices to stabilise or secure any Property.

15.8 We are not liable for any loss or damage to any Property, if that loss or damage is caused by the chafing or moving of securing devices attached to prevent loss or damage.

15.9 In attaching or fitting securing devices, we are not required to take into account the special requirements of any Property. Any special requirements will only be catered for at our absolute discretion and by prior arrangement.

Compliance with laws

15.10 You must comply with all Law applicable to any of our Services. We are not liable for any loss or damage arising from your failure to comply with any such Law or from what we reasonably believe is necessary to comply with any such Law.

Errors, omissions and representations

15.11 To the extent permitted by law, we are not liable for errors or omissions in publications of schedules or in statement, or representations made by any of our employees, agents or representatives in respect of any of our Services.

15.12 None of our agents, employees or representatives has the authority to give undertakings or make representations in relation to the provision or timing of any of our Services that are inconsistent with these Conditions. Any such undertakings or representations will not bind us, except where we provide our prior confirmation in writing.

Extension of exclusion or limitation to agents, etc

15.13 To the extent permitted by law, any exclusion or limitation of our liability applies to and for the benefit of our employees, agents, representatives and contractors and to any Actual Carrier and to the Actual Carrier’s employees, agents and representatives. The aggregate amount recoverable from us, the Actual Carrier and their employees, agents and representatives will not exceed the maximum amount of our liability.

Notice of claim

15.14 Notice of any claim against us in respect of the loss of or damage to Property carried on our Services must be given to us in writing within 30 days after the date on which our responsibility for that Property has ended and in accordance with sections 274 to 277 of the Contract and Commercial Law Act 2017.

Nautical Miles: Membership Terms and Conditions

These are the additional Terms & Conditions for the Nautical Miles Loyalty Programme.

Last updated: November 2022

3.1 Nautical Dollars

(a) Members earn Nautical Dollars on every Interislander booking they make. The number of Nautical Dollars the Member earns per $1 spent varies according to Membership tier.

(b) Nautical Dollars can be used towards, or used in full, for any future Interislander booking. Nautical Dollars will be credited to Member’s account within 24 hours of travel. Nautical Dollars balances can be viewed in the Member portal ‘The Porthole’.

(i) Gold Membership – Nautical Dollars earn rate Gold Members will earn 2 Nautical Dollars for every $10 spent.

(ii) Silver Membership – Nautical Dollars earn rate Silver Members will earn 1 Nautical Dollar for every $10 spent.

(iii) Bronze Membership – Nautical Dollars earn rate Members will earn 1 Nautical Dollar for every $10 spent.

(iv) Redeem only. No Nautical Dollars can be earnt in this tier.

(c) To earn Nautical Dollars or redeem Rewards, Members may be asked to produce the Membership card in addition to identiﬁcation at check-in, and at any other time.

(d) Nautical Dollars and Rewards have no cash or monetary value.

3.2 Priority Boarding and disembarking – Vehicles

Nautical Miles Gold and Silver Members are offered priority boarding and priority disembarking for the Interislander ferries, subject to loading requirements.

3.3 Interislander Premium Lounge voucher

(a) Gold and Silver Members receive a Premium Lounge voucher with their Membership as follows:

(i) Gold Members receive 2 Premium Lounge vouchers.

(ii) Silver Members receive 1 Premium Lounge voucher.

(b) The vouchers will be sent to Members in their Membership pack.

(c) To redeem a Premium Lounge voucher, it must be presented by the Member at the Premium Lounge when making a booking. Premium Lounge vouchers cannot be booked in advance, only on the ship at the time of travel.

(d) A voucher is valid for the Membership period and may only be used once.

3.4 Interislander Queen Charlotte Lounge Voucher

(a) Gold and Silver Members will receive Queen Charlotte Lounge vouchers when they join the programme (Kaitaki Only) as follows:

(i) Gold Members will receive 2 Queen Charlotte Lounge vouchers.

(ii) Silver Members will receive 1 Queen Charlotte Lounge voucher.

(b) Voucher must be presented to the reception desk on Kaitaki to receive access to the Queen Charlotte Lounge.

(d) A voucher is valid for the Membership period and may only be used once.

3.5 Coffee Vouchers

(a) Gold and Silver Members will receive coffee vouchers when they join the programme as part of their Membership as follows:

(i) Gold Members will receive 5 coffee vouchers.

(ii) Silver Members will receive 3 coffee vouchers.

(b) A voucher may be redeemed by providing to the café or restaurant staff.

3.6 Priority luggage - Foot passenger only

(a) Gold and Silver Members are entitled to the following priority luggage:

(i) Gold and Silver Members are entitled to three pieces of check-in luggage instead of two when travelling on foot.

(ii) Luggage does not include NON personal items.

3.7 Premium Lounge discounts

(a) Additional discounts are offered to Gold and Silver Members as follows:

(i) Gold Members are permitted to purchase additional Premium Lounge passes at a 50% discount.

(ii) Silver Members are permitted to purchase additional Premium Lounge passes at a 25% discount.

(b) Discount applies for all travellers accompanying the Member on the same booking.

3.8 Member discounts on the Scenic Rail services

(a) Gold Members are entitled to receive the following discounts on Scenic Rail services:

(i) 15% discount on all scenic class fares for TranzAlpine, Coastal Pacific and Northern Explorer.

3.9 Membership joining bonus

(a) Gold and Silver Members are entitled to receive a Nautical Dollars joining bonus as follows:

(i) Gold Members will receive 10 Nautical Dollars when they sign up to Nautical Miles.

(ii) Silver Members will receive 5 Nautical Dollars when they sign up to Nautical Miles.

3.10 Membership anniversary bonus

(a) Gold and Silver Members are entitled to receive a Nautical Dollars anniversary bonus as follows:

(i) Gold Members will receive 10 Nautical Dollars anniversary bonus if they continue their Gold Membership for another year after their initial 12-month Membership expires.

(ii) Silver Members will receive 5 Nautical Dollars anniversary bonus if they continue their Silver Membership for another year after their initial 12-month Membership expires.

3.11 Membership gift

(a) Gold Members will be entitled to receive a Nautical Miles IdealCup when they join Nautical Miles.

(b) To redeem for 1 Nautical Miles IdealCup, Gold Members will receive a voucher to redeem on board any Interislander Premium Lounge.

6.1 Gold Membership

(a) Gold Members may only convert to Silver Membership on the Membership Anniversary.

(b) Gold Members will automatically become Bronze members if Membership is not renewed to either Gold or Silver on the Membership Anniversary. Upon conversion to Bronze Membership, any unused Nautical Dollars will expire 12 months after date converted and any Nautical Dollars earned subsequently whist in Bronze will expire 12 months after the date earned.

6.2 Silver Membership

(a) Silver Members may only convert to Bronze Membership on the Membership Anniversary.

(b) Silver Members will automatically become Bronze members if Membership is not renewed to either Gold or Silver on the Membership Anniversary. Upon conversion to Bronze Membership, any unused Nautical Dollars will expire 12 months after date. converted and any Nautical Dollars earned subsequently whist in Bronze will expire 12 months after the date earned.

6.3 Bronze Membership

(a) During Bronze Membership, any unused Nautical Dollars will expire 12 months after the date earned.

(b) If Bronze Membership is not renewed on the Membership Anniversary, the Membership will be converted to “redeem only” and any Nautical Dollars on the Member’s account will expire on the earlier to occur of 12 months after Nautical Dollars earned or 6 months from the date of conversion to “redeem only status”.

6.4 Redeem only

(a) Once a Member’s account is redeem only, if Membership is not renewed within 6 months from the change to Membership, unused Nautical Dollars will be deleted, and the Membership closed.

(b) If Membership is renewed to Bronze within 6 months, the Membership Anniversary will be re-set and Nautical Dollars will expire 12 months after the date earned.

(c) If Membership is renewed to Silver within 6 months, the Membership Anniversary will be re-set and unused Nautical Dollars will not expire.

(d) If Membership is renewed to Gold within 6 months the Membership Anniversary will be re-set res-et and unused Nautical Dollars will not expire.

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