Privacy Policy & Online Security

KiwiRail Limited, trading as The Great Journeys of New Zealand (we or us), is committed to protecting your privacy. We will not ask for information we don’t need, we will securely store your personal information and we won’t pass it to anyone else without your consent unless required or permitted by law.

If we ask for your personal information it is so we or our partners can provide you with goods, services or information that you have asked for, such as tickets or our email newsletter, or so we can ask for feedback on your experience with us. Your information is always kept safe.

KiwiRail is a state owned enterprise, and we are obliged by law to retain and archive information (which may include information about you) for the public record. We may make copies of your information for processing and backup purposes and your information will be stored securely.

You can withdraw your consent to our processing your information as described in this notice. It will depend on what purpose you have provided your information to us.

If you want to withdraw your consent to receiving our newsletter, you can do this by using the unsubscribe link in the footer of our newsletter email.
If you want to close your Interislander Nautical Miles account, please contact us on 0800 802 802 (International: +64 4 498 3302) or email us at feedback@interislander.co.nz.
If you don't want us to collect information about your website usage through cookies, please read our question on how you can control the information collected and what ads you'll see in our privacy policy.
If you want all of your contact details removed from our systems under the European Union General Data Protection Regulation (EU GDPR), please send an email to privacy@kiwirail.co.nz.

To get in touch about your personal information, please email the KiwiRail Privacy Officer at privacy@kiwirail.co.nz or write to Private Bag 92138, Victoria Street West, Auckland 1142.

You can request access and correction, and if you are an EU resident you can request we stop using or erase your personal data. Please note, if you have feedback or a complaint, please email us at feedback@interislander.co.nz

Like most websites, our site uses “cookies” and other technology such as pixel tags to improve user experience and to get to know our visitors. Cookies are small files which are automatically placed on your device when you visit our website. These cookies do not collect personal information but may log your general location (city, town or region), information about your device and tell us about how you use our website. More information about cookies is available oncookpedia and an article by VMO about cookies.

Google Analytics and Adwords are services we use to help us understand how visitors find and use our website, to track the effectiveness of our marketing campaigns and to serve relevant advertising. For more information, visit Google’s policies on their ad services , types of cookies they use and their privacy policy. If you are logged into your Google account your activity may be linked to you and processed by Google. You can control what information is shared or linked from your Google account.

Cookies

The cookies on our website do not collect personally identifying information. Cookies are used by all websites, and fall into the following general categories:

Analytic cookies to recognise the number of visitors coming to our website and understand how they navigate around so we can deliver the best experience to site visitors. Some of these are necessary for our site to function.
Functional cookies recognise returning visitors so content can be personalised and preferences remembered (such as language or currency).
Targeting or advertising cookies record visits to our site, and track the pages visited and the links you have clicked on. This information is used to tailor online advertising to your interests

Here's a detailed list of the cookies we use on our website.

Analytic Cookies:

ISSUER

COOKIE

PURPOSE

Crazy Egg Inc.

_ceg.s

_ceg.u

_ceir

These cookies are used by heat mapping software provided by Crazy Egg. This helps us to understand how visitors are interacting with pages on our site._ceg.s and _ceg.u track visitor sessions and actions on our site. The _ceir will let us know whether this is a new or returning visitor.

Google Analytics

_ga

_gat

_gid

collect

Google Analytics uses a set of cookies that collect information and report on website usage without personally identifying individuals. It helps us understand how people are finding and navigating through our site. Google has an extensive privacy policy which outlines their responsibilies for keeping your privacy and data secure.

The _ga cookie is used to distinguish unique users with a randomly generated number as an identifier so you aren’t personally identified. It’s used to calculate visitors, sessions and pages visited. It’s set to expire after 2 years.

_gid is similar to _ga and gives us further statistically information on how visitors use our site to help us look to improve the experience.

_gat is used to limit the collection of data on high traffic sites. It expires after 10 minutes.

Collect is used to send data to Google Analytics about the device you were using when on our site and how you engaged with our site such as things you searched for, pages you landed on first or left our site from.

Site Functional Cookies

ISSUER	COOKIE	PURPOSE
CloudFlare	_cfduid	This is used to identify whether you’re using a trusted network or if you’re on a share IP address and applies security settings based on this. It doesn’t contain any user identification information. It is also used to speed up page load times.
Sanfield	PHPSESSID ASP.NET_SessionId	This cookie is so we can retain session information. For example. if you’re logged in, this keeps you logged in when your browsing through the website. If you’re filling a form, this keeps the form information while you navigate to another page (particularly if you need to come back to the form to correct info). This info is only retained for the session, it removes when you close the session.
	FluentLocale	On our website you can change the language you wish to view the site in. So for example, you can select Chinese. This cookie remembers the language you selected for 3 months.

Targeting or Advertising Cookies

ISSUER	COOKIE	PURPOSE
Google	_dc_gtm_UA-# Test_cookie	We use Google Networks to advertise our products and services. These cookies help us to monitor how well our advertising is doing, make sure you see more relevant ads and also the frequency. _dc_gtm_UA-# This cookie has a unique identifier which makes it known to Google Tag Manager that the information being captured is for Great Journeys of New Zealand and loads the necessary script to do this. Test_cookie lets us check if your browser supports cookies.
Google Adwords	ads/ga-audiences	This cookie lets us know you’ve visited our site through an ad found in Google search. It gives us the ability to re-engage with you through Google Adwords with further advertisements relevant to you.
Doubleclick.net (part of Google)	IDE	This cookie is helping us see what a visitor did on our website after they came through from viewing or clicking one of our advertisements online. This helps us to measure how effective our advertising is.
Facebook	Fr Tr	These are so we can measure the effectiveness of our advertising we do on Facebook.The cookies also signal to Facebook we’re the genuine owner of our website which we have linked to our Facebook page.

You can:

Find out how to adjust or opt out of Google delivered personalised advertising here
Open our website in your browser’s “incognito” or “private” mode (this deletes cookies when your browsing session ends)
Opt out of VMO cookies Use the Digital Advertising Allliances’ Consumer Choice tool to opt out of DAA advertising
Remove cookies from your browser by clearing your cookies
Block cookies by changing your browser settings) although this may limit the functionality of our website.

Online Booking Security

Interislander's online booking system uses internationally accepted Secure Sockets Layer (SSL) technology to protect your personal and payment details.

The Interislander website URL address begins with "https" as opposed to "http" which indicates a secure connection between your web browser and our web server throughout your entire browsing experience with us.

Authentication

Double-click the padlock symbol to receive authentication from an independent third party that you are communicating directly with Interislander.

Encryption

Any data passed between your web browser and our server will be encrypted. This includes, of course, your credit card details. Double-click the padlock symbol to verify the level of encryption, and your safety.